Claims Administration  

Affinity Insurance Brokers provides complete claims management services.

We consistently provide and deliver excellent claims service to our customers whilst demonstrating professionalism at all times. We strive to perform to the highest standard and our staff are fully trained and and compliant with the Insurance Code of Practice, Insurance Contracts Act and National Privacy Principles.

We handle all aspects of claims including:

• Early investigation of incidents and claims including the expeditious appointment of assessors and other parties
• The early assessment of coverage, liability and the likely cost of the claim
• Negotiating directly with Claimants or their solicitors in liability or professional indemnity claims thereby reducing the overall cost of claims
• Arranging repairs and/or replacement of lost, stolen or damaged goods
• Hire vehicles in the case of motor vehicle accidents
• Making payments to or on your behalf
• The early resolution of claims quickly, fairly and on an objective commercial basis
• Minimisation of legal and other costs
• Pursuing recoveries from negligent third parties
• Strategic defence of litigated claims
• Resolution of your complaints quickly fairly and with an open mind in accordance with our Complaints procedure.

We work with individual customers, associations and businesses to deliver a tailored claims management service which is designed to ensure each claim is handled to the best possible outcome. For more information, please contact us on (03) 8587 7760 or email mspanos@affinityib.com.au.