Personal Insurance Claims

How to make a claim

When you make a claim you want it to be simple, easy and fast.

You can make a new Personal Insurance claim ( for Home, Car, 4WD, Landlords & Caravan policies) simply over the telephone without any paperwork by contacting the relevant insurer’s claims department from the list further below.


For ease of lodgement

Have as much of the following information ready before contacting the claims department:

  • Your Policy Number
  • Loss Date & Time
  • Loss Description (including cause and extent of damage)
  • Location  of Loss
  • GST Details (if applicable - for example ABN & ITC%)

Insurer/Underwriter

Telephone No. Availability

CGU Insurance

132 480

24 hours a day, 7 days a week

QBE Insurance

133 723  

24 hours a day, 7 days a week

Allianz Insurance

1300 300 573

24 hours a day, 7 days a week

Vero Insurance

1300 888 073

24 hours a day, 7 days a week

CIL Insurance

1800 112 481

24 hours a day, 7 days a week

MB Prestige Insurance (02) 9966 9777

24 hours a day, 7 days a week

Chubb Masterpiece Insurance (02) 9273 0100

24 hours a day, 7 days a week