Code of Practice

The Insurance Brokers Code of Practice sets out the minimum service standards that clients can expect from Affinity. It commits Affinity to:n nu00b7 high standards of customer service;n nu00b7 a free and transparent complaints and compliance review process; andn nu00b7 abide by any binding sanctions imposed on Affinity under the Code for any breach. n nMore information about the Code of Practice can be accessed online at:nhttp://www.nibacodeofpractice.com.aunhttp://www.niba.com.au/codeofpractice/NIBA_Code_2013.pdf