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The Insurance Brokers Code of Practice sets out the minimum service standards that clients can expect from Affinity. It commits Affinity to:
· high standards of customer service;
· a free and transparent complaints and compliance review process; and
· abide by any binding sanctions imposed on Affinity under the Code for any breach.
More information about the Code of Practice can be accessed online at www.nibacodeofpractice.com.au
& www.niba.com.au/codeofpractice/NIBA_Code_2013.pdf